Answers to the most common questions about ordering from West Coast Treez — legality, payment, lab testing, shipping, returns, and more. Can’t find what you’re looking for? Contact us directly.
Is it legal to order cannabis online from West Coast Treez?
Yes. West Coast Treez ships adult-use cannabis exclusively to California, Oregon, and Washington — the only states where we’re legally permitted to sell it. All customers must be 21 or older. Our CBD flower (0% THC) is federally compliant hemp and ships nationwide. See our full breakdown in Is It Legal to Order Cannabis Online?
Do I need to be 21 or older to order?
Yes, every customer must confirm they are 21 or older before completing a purchase, in compliance with California, Oregon, and Washington state law.
What payment methods do you accept?
We accept Ethereum, Zelle, Cash App, Apple Pay, and Chime. We don’t process credit cards, since most card networks prohibit cannabis transactions. Full instructions are in our payment guide.
Is my payment information safe?
Yes. We never store your card, bank, or wallet credentials — payments go directly through Zelle, Cash App, Apple Pay, Chime, or your own Ethereum wallet, all of which you control.
How do I know a product is lab-tested?
Every West Coast Treez product ships with a QR code linking to its batch-specific Certificate of Analysis (COA), covering cannabinoid potency, terpene profile, pesticides, heavy metals, and microbial screening. Details are on our Lab Results & COA page.
What does the THC percentage on a product mean?
It’s the Total THC (THC + THCA × 0.877) measured by an independent lab, estimating the THC you’ll get once the product is activated. Flower typically tests 19–29% THC, while vape cartridges test much higher (82–91%) because they’re concentrated oil. See our full explainer: THC Percentage Explained.
Is shipping discreet?
Yes. Every order ships in plain, unbranded packaging with no exterior indication of the contents, in compliance with California, Oregon, and Washington regulations.
What is your return and refund policy?
Contact us within 30 days of delivery if you’re not satisfied — we offer replacements or store credit for damaged or incorrect items. Unopened products in original packaging may be eligible for return within 14 days of delivery. Full details are on our Return & Refund Policy page.
Do you ship CBD products nationwide?
Yes. Our CBD flower (0% THC) is federally compliant hemp and ships to all 50 states, unlike our THC cannabis products which are restricted to California, Oregon, and Washington.
What are cannabis “Smalls,” and are they lower quality?
Smalls are simply smaller flower buds from the same plants and genetics as our full-size flower, priced lower due to bag appeal rather than any difference in cultivation or potency. Full explanation: What Are Cannabis Smalls?
What’s the difference between indica, sativa, and hybrid?
Indica-leaning strains tend toward relaxing, sedating effects; sativa-leaning strains tend toward energizing, uplifting effects; hybrids blend both. Individual strain genetics and terpene profile matter as much as the category. Full guide: Indica vs Sativa vs Hybrid.
Do you offer wholesale pricing for retailers?
Yes, for licensed cannabis businesses in California, Oregon, and Washington (and nationwide for CBD). Tiers start at 10% off for $500–$999 in monthly volume and scale up to custom pricing at $5,000+. Details: Wholesale Buying Guide.
What if my order arrives damaged or incorrect?
Contact our support team within 30 days of delivery. We offer replacements or store credit for damaged or incorrect items. See our Return & Refund Policy for full terms.
How do I contact customer support?
Reach out through our Contact page or email support@westcoasttreez.us for questions about orders, products, returns, or wholesale inquiries.
Can I build a tolerance to cannabis?
Yes — regular use reduces the sensitivity of CB1 receptors over time, so the same amount produces less effect. A short break (even 3–7 days, with more benefit from 1–4 weeks) can meaningfully reset your tolerance. Full guide: Cannabis Tolerance Breaks.
What formats do you carry — flower, pre-rolls, vapes?
We carry full-size flower, Smalls, pre-rolls, and vape cartridges across Indica, Sativa, Hybrid, Presidential Kush, and CBD Flower lines. Not sure which format fits you? See our format comparison guide.
